The main obligations should be to address incoming phone calls or chats along with build outbound calls from Federal Pupil Support (FSA) Mortgage Repair
Maximus is now finding Customer care Representatives to support the brand new Agency regarding Knowledge. To prepare you because of it role, Maximus brings paid down, full degree which assurances the professionals maintain per caller that have the best amounts of degree and you will reliability.
Working arrangements: Must be able to attend seven weeks of coaching (From another location – at home), Monday-Friday, 8am-4:30pm CT. No time at all off is let throughout education. Abreast of end of training your work plan could be allotted to your.
- Address arriving phone calls, e-e-mails or chats and work out outbound phone calls away from Federal Scholar Services (FSA) Mortgage Repair
- Address concerns and notate account away from advice given and strategies taken as a result to those inquiries
- Create outgoing calls to adhere to up with customers so you’re able to describe information or offer membership standing
- Process Borrowing Bureau Desires utilizing situated techniques and procedures
- Service Contact Center standards and department and you may corporate policies and procedures
- Make use of the opinions unit provide and you may located positive views for the label high quality and you will agency work
- Need readily available assistance, knowledgebase, and standard technology such phone, e-post, and browser to respond to questions and you can do employment obligations
- Recommend escalated phone calls otherwise inquiries so you’re able to appropriate accounts as needed
- Procedure requests received through standard communications and you may notate account regarding methods used a reaction to men and women demands
A position and you will continued a career was contingent upon acquiring and you may keeping a great favorable approval. Finally suitability commitment is the best discernment of the payday used cars Piedmont MO Company out of Degree.
Because 1975, Maximus enjoys manage below their beginning objective away from Providing Authorities Suffice the folks®, helping residents international to effortlessly build relationships the governing bodies after all membership and you will across the many health and individual features software. Having around 31,100 group worldwide, Maximus is a proud spouse to regulators firms in the Joined Says, Australia, Canada, Saudi Arabia, Singapore additionally the United kingdom. Release your job with Maximus compliment of one of our dynamic customer service stores.
Active military service people, their spouses, and you will experienced people have a tendency to embody brand new key competencies MAXIMUS deems very important and you can give good resiliency and you can trustworthiness you to definitely significantly improves the staff. We accept your unique experiences and you can event, and want to give you a position road which allows that remain making a significant difference for our nation. Our company is pleased with the connections to communities intent on serving veterans in addition to their household. If you’re transitioning out-of military to help you civil lifestyle, provides past solution, is a resigned veteran otherwise a member of the brand new Federal Protect otherwise Reserves, or a spouse away from an active armed forces solution associate, you will find challenging and rewarding profession possibilities for you personally. A loyal and you will varied associates are all of our most crucial resource. MAXIMUS brings equal employment opportunities to any or all qualified individuals rather than esteem in order to battle, color, religion, gender, intimate direction, intercourse identity, national supply, safe seasoned standing otherwise handicapped condition.
MAXIMUS are a keen Affirmative action/Equivalent Opportunity Manager
Once the a prominent strategic lover so you can governing bodies across the globe, Maximus assists increase the delivery out of social properties in the middle of state-of-the-art tech, health, economic, ecological, and you will social demands. With a deep comprehension of system solution delivery, serious insights that go functional perfection, and you may a thorough awareness of the requirements of individuals are offered, our employees advance this new important objectives your couples. Maximus provides innovative organization processes government, impactful asking characteristics, and you will technical options that provides enhanced results for anyone and you may highest levels of yields and show out of authorities-sponsored apps.
